60-DAY IPTV MONEY-BACK GUARANTEE
60 days to decide. Your money back if it is not for you.
Our IPTV money-back guarantee is simple: on an eligible new subscription, ask within 60 calendar days of your first paid activation and we refund the full amount you paid, even if you simply change your mind.
- No reason needed
- No refund or cancellation fee
- Every plan length and screen count
- Handled in English or French
THE TERMS IN PLAIN WORDS
How the IPTV money-back guarantee works.
These are the same terms as our refund policy, written as six short answers.
Who is covered
Eligible new subscriptions, on every plan length and every connection count, from 1 month to 12 and from 1 screen to 4.
Your 60-day window
Starts at first paid activation, not at the free trial, and runs for 60 calendar days.
Any reason at all
Changing your mind is enough. You do not need to give a reason, prove a fault or try troubleshooting first.
100% of what you paid
The full eligible amount comes back, with no processing fee and no cancellation fee.
Back the way you paid
An Interac e-Transfer is refunded by Interac e-Transfer; a payment arranged on WhatsApp by that same method. If it cannot take a refund, we agree a secure alternative.
Bonus months do not shorten it
Bonus months extend how long you can watch, not how long you have to ask. A renewal does not start a new window.
COVERED AND NOT COVERED
No hidden conditions. Here is the full list.
Never stops an eligible request
- You changed your mind, for any reason
- You have already used the service
- You had trouble with a device
- You did not try any troubleshooting first
Not covered by the guarantee
- Requests that first reach us after the 60-day window
- Renewal payments, since the guarantee covers new subscriptions
- Third-party apps or purchases that were clearly disclosed and bought separately
- Fraudulent or unauthorized payments, which may need to be investigated with the payment provider first
YOUR 60 DAYS, STEP BY STEP
From activation to day 60.
Day 0
First paid activation
You pay, a person confirms it and your plan is switched on. Your 60 days start now.
Days 1 to 60
Watch on every screen
Use it at home, at the cottage, on the TV and the phone. Ask for a refund any day in this window.
Day 60
The window closes
Requests must first reach us within the 60 calendar days to be eligible.
After day 60
Your access carries on
If you stop after the window, prepaid access continues until its expiry date. We do not normally give partial refunds after day 60.
HOW TO CLAIM YOUR REFUND
Three simple steps to your refund.
- 1
Find your order details
Your order reference, the email you ordered with or another reasonable purchase identifier.
- 2
Send your request
Use the refund form, WhatsApp or email below, within 60 days of first paid activation. Refunds can be handled on WhatsApp from start to finish.
- 3
Get 100% back
We confirm the order and refund the full eligible amount by the route you paid. Timing then depends on your bank or payment provider.
Never send us passwords or bank login details. We will never ask for them.
AFTER A REFUND
What happens next, and your rights.
Your plan is switched off
Once a refund is processed, the refunded subscription is switched off, including any bonus months attached to it.
Referral rewards
Rewards that depended on the refunded purchase may be reversed under our referral terms.
Your rights stay yours
Contact us first and we will work it through with you. Nothing here limits consumer rights the law says cannot be waived, or your right to go to your payment provider or a consumer protection office.
GUARANTEE QUESTIONS
Money-back guarantee, answered.
Is the guarantee really for any reason?
Yes. On an eligible new subscription, changing your mind is enough. Having used the service, device trouble or skipping troubleshooting never stop an otherwise eligible request.
When does the 60-day clock start?
At your first paid activation. The free 24-hour trial does not count, and bonus months do not shorten the window.
Are renewals covered?
No. The guarantee covers new subscriptions. A renewal does not start a new 60-day window.
How much do I get back?
100% of the eligible amount you paid, with no processing or cancellation fee.
How long does the money take to arrive?
Once we have confirmed the order, the refund goes back by the same route you paid. When it arrives depends on your bank or payment provider.
What happens to my subscription?
Once a refund is processed, the refunded subscription is switched off, including any bonus months attached to it.
Try it for 60 days. Keep it only if you love it.
Plans from CA$19, no contract, no automatic renewal, and every eligible new plan backed by this guarantee.