60-DAY MONEY-BACK GUARANTEE

Request a refund

If My IPTV Canada is not right for you, you can ask for a full refund of an eligible new subscription within 60 calendar days of first paid activation. You do not need to give a reason. Send the form below and a member of our team will review it under the refund policy.

Your 60-day window

It starts at first paid activation, not at the free trial and not at the date you send this request. Bonus months do not extend it, and renewals do not start a new window.

Go to the refund form

What we need from you

  • Your name and the email address you used for the order.
  • Your order number or reference, shown on your order confirmation and in our WhatsApp conversation.
  • Anything else you would like us to know. This is optional.

Never send passwords, IPTV login details, portal addresses or card numbers. We will never ask for them.

How requests are reviewed

  1. We receive your request and you see a reference number on screen.
  2. A person checks the order and confirms it is an eligible new subscription inside the 60-day window.
  3. We reply by email, or on WhatsApp if you contact us there, to confirm the next step.
  4. The refund is sent using the original payment method where the provider supports it. When funds arrive depends on your bank or payment provider.

Refunds are never issued automatically by this form. Submitting it starts a review; it does not move money.

Common questions

Do I have to explain why?

No. Changing your mind is enough for an eligible new subscription. Using the service or skipping troubleshooting does not disqualify an otherwise eligible request.

Does the free trial count toward the 60 days?

No. The free 24-hour trial is separate. The 60-day window starts when your first paid subscription is activated.

Can I get a refund on a renewal?

The 60-day guarantee covers eligible new subscriptions. A renewal does not create a new refund window. If you have a question about a renewal, contact us and we will explain your options.

What happens to my access and bonus months?

Once a refund is processed, the refunded subscription may be deactivated, including any bonus access tied to it. Details are in the refund policy.

How else can I reach you?

Message us on WhatsApp or email clientserviceshq@protonmail.com. Contacting us first never limits your right to seek help from your payment provider or a consumer protection authority.

Privacy

We use the details in this form only to find your order, review the request and contact you about it. Your request is stored privately in our site administration and is not visible to anyone else. See the privacy policy for how long information is kept and how to ask for it to be deleted.