/* /help (round 10, 2026-10-22): help centre. Loaded by page-help.php via myiptv_p10_assets( 'help' ). */

/* ---------- Hero ---------- */
.help-hero .p10-hero-media img { object-position: 62% 50%; }
.help-hero .p10-hero-inner { align-items: stretch; }
.help-hero-copy { display: flex; flex-direction: column; justify-content: center; }
.help-pill { display: inline-flex; align-self: flex-start; align-items: center; gap: 0.55rem; margin: 1.1rem 0 0; padding: 0.45rem 0.95rem; border: 1px solid rgba(248, 113, 113, 0.45); border-radius: 999px; background: rgba(127, 29, 29, 0.35); color: #fecaca; font-size: 0.74rem; font-weight: 800; letter-spacing: 0.14em; }
.help-pill-dot { width: 0.5rem; height: 0.5rem; border-radius: 50%; background: #ef4444; box-shadow: 0 0 0 4px rgba(239, 68, 68, 0.22); }
.help-hero h1 { max-width: 13em; }
.help-hero h1 em { display: block; }

.help-routes { display: grid; gap: 0.7rem; align-content: center; padding: clamp(1.1rem, 2vw, 1.5rem); border: 1px solid rgba(255, 255, 255, 0.12); border-radius: calc(var(--b-radius) * 1.2); background: linear-gradient(180deg, rgba(20, 20, 24, 0.86), rgba(10, 10, 15, 0.9)); box-shadow: var(--b-shadow); backdrop-filter: blur(10px); }
.help-routes-title { margin: 0 0 0.2rem; font-size: 0.74rem; font-weight: 800; letter-spacing: 0.16em; text-transform: uppercase; color: var(--b-crimson-bright); }
.help-route { display: grid; grid-template-columns: auto minmax(0, 1fr) auto; gap: 0.9rem; align-items: center; padding: 0.9rem 1rem; border: 1px solid var(--b-line); border-radius: 1rem; background: rgba(255, 255, 255, 0.03); }
.help-route.is-primary { border-color: rgba(248, 113, 113, 0.45); background: linear-gradient(135deg, rgba(220, 38, 38, 0.22), rgba(127, 29, 29, 0.12)); }
.help-route-icon { display: grid; place-items: center; width: 2.6rem; height: 2.6rem; border-radius: 0.8rem; background: rgba(220, 38, 38, 0.14); color: var(--b-crimson-bright); }
.help-route.is-primary .help-route-icon { background: var(--b-grad-crimson); color: #fff; }
.help-route-icon svg { width: 1.25rem; height: 1.25rem; }
.help-route p { margin: 0; }
.help-route-label { font-size: 0.72rem; font-weight: 800; letter-spacing: 0.12em; text-transform: uppercase; color: var(--b-muted); }
.help-route-value { margin-top: 0.15rem !important; font-size: 1.02rem; font-weight: 700; color: #fff; overflow-wrap: anywhere; }
.help-route-value a { color: #fff; text-decoration: none; }
.help-route-value a:hover { color: var(--b-crimson-bright); }
.help-route-value .email-link { font-size: 0.95rem; }
.help-route-text { margin-top: 0.2rem !important; font-size: 0.86rem; color: var(--b-muted); line-height: 1.45; }
.help-route-go { display: inline-flex; align-items: center; gap: 0.3rem; padding: 0.45rem 0.8rem; border: 1px solid var(--b-line-strong); border-radius: 999px; color: #fff; font-size: 0.84rem; font-weight: 700; text-decoration: none; white-space: nowrap; }
.help-route-go svg { width: 0.95rem; height: 0.95rem; }
.help-route-go:hover { border-color: rgba(248, 113, 113, 0.6); }
.help-route.is-primary .help-route-go { background: #fff; color: #0a0a0f; border-color: #fff; }
@media (max-width: 479px) {
  .help-route { grid-template-columns: auto minmax(0, 1fr); }
  .help-route-go { grid-column: 2; justify-self: start; }
}

/* ---------- Promise band ---------- */
.help-band { border-bottom: 1px solid var(--b-line); background: radial-gradient(60% 140% at 50% 0%, rgba(220, 38, 38, 0.16), transparent 70%), #0d0d12; }
.help-band-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); }
.help-band-grid > div { display: grid; gap: 0.2rem; padding: 1.4rem 1.25rem; text-align: center; border-left: 1px solid var(--b-line); }
.help-band-grid > div:first-child { border-left: 0; }
.help-band-grid strong { font-size: clamp(1.4rem, 1.1rem + 1.2vw, 2rem); font-weight: 800; letter-spacing: -0.03em; color: #fff; }
.help-band-grid span { font-size: 0.88rem; color: var(--b-muted); }
@media (max-width: 767px) {
  .help-band-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .help-band-grid > div:nth-child(3) { border-left: 0; }
  .help-band-grid > div:nth-child(n+3) { border-top: 1px solid var(--b-line); }
}

/* ---------- Topics ---------- */
.help-topics { background: radial-gradient(50% 60% at 0% 0%, rgba(220, 38, 38, 0.09), transparent 70%); }
.help-topic { display: flex; flex-direction: column; transition: border-color 0.2s, transform 0.2s; }
.help-topic:hover { border-color: rgba(248, 113, 113, 0.4); transform: translateY(-2px); }
.help-topic > p { flex: 1; }
.help-topic-links { margin: 1rem 0 0; padding: 0.9rem 0 0; list-style: none; display: grid; gap: 0.45rem; border-top: 1px solid var(--b-line); }
.help-topic-links a { display: inline-flex; align-items: center; gap: 0.35rem; color: #fff; font-size: 0.92rem; font-weight: 650; text-decoration: none; }
.help-topic-links a svg { width: 0.95rem; height: 0.95rem; color: var(--b-crimson-bright); transition: transform 0.2s; }
.help-topic-links a:hover svg { transform: translateX(3px); }

/* ---------- Quick fixes ---------- */
.help-fixes { background: radial-gradient(45% 50% at 100% 0%, rgba(220, 38, 38, 0.12), transparent 70%), linear-gradient(180deg, rgba(255, 255, 255, 0.025), rgba(255, 255, 255, 0)); }
.help-triage { display: grid; gap: clamp(0.9rem, 1.6vw, 1.25rem); }
@media (min-width: 900px) { .help-triage { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.help-panel { padding: clamp(1.25rem, 2.2vw, 1.9rem); border: 1px solid var(--b-line); border-radius: var(--b-radius); background: var(--b-grad-panel); }
.help-panel.is-accent { border-color: rgba(248, 113, 113, 0.3); background: radial-gradient(90% 90% at 100% 0%, rgba(220, 38, 38, 0.16), transparent 65%), var(--b-charcoal); }
.help-panel-title { display: flex; align-items: center; gap: 0.6rem; margin: 0 0 1.1rem; font-size: 1.2rem; color: #fff; }
.help-panel-title svg { width: 1.25rem; height: 1.25rem; color: var(--b-crimson-bright); }
.help-triage-list { margin: 0; display: grid; }
.help-triage-list > div { display: grid; gap: 0.2rem 1rem; padding: 0.8rem 0; border-top: 1px solid var(--b-line); }
.help-triage-list > div:first-child { border-top: 0; padding-top: 0; }
@media (min-width: 560px) { .help-triage-list > div { grid-template-columns: minmax(0, 0.9fr) minmax(0, 1.1fr); } }
.help-triage-list dt { font-weight: 700; color: #fff; }
.help-triage-list dd { margin: 0; color: var(--b-muted); line-height: 1.5; }
.help-reset { margin: 0; padding: 0; list-style: none; display: grid; gap: 0.75rem; }
.help-reset li { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 0.85rem; align-items: start; }
.help-reset strong { display: block; color: #fff; }
.help-reset span:not(.help-num) { display: block; margin-top: 0.15rem; color: var(--b-muted); font-size: 0.93rem; line-height: 1.5; }
.help-num { display: grid; place-items: center; width: 2rem; height: 2rem; border-radius: 50%; background: var(--b-grad-crimson); color: #fff; font-weight: 800; font-size: 0.9rem; }
.help-subhead { margin: clamp(2rem, 4vw, 3rem) 0 1.25rem; font-size: clamp(1.25rem, 1.1rem + 0.6vw, 1.6rem); color: #fff; letter-spacing: -0.02em; }
.help-fix { display: flex; flex-direction: column; scroll-margin-top: 6rem; }
.help-fix-head { display: flex; align-items: center; gap: 0.8rem; }
.help-fix-head .p10-card-icon { margin: 0; flex: none; }
.help-steps { flex: 1; margin: 0.9rem 0 0; padding: 0; list-style: none; counter-reset: hs; display: grid; gap: 0.5rem; align-content: start; }
.help-steps li { counter-increment: hs; position: relative; padding-left: 1.9rem; color: #e4e4e7; font-size: 0.94rem; line-height: 1.5; }
.help-steps li::before { content: counter(hs); position: absolute; left: 0; top: 0.05rem; display: grid; place-items: center; width: 1.3rem; height: 1.3rem; border-radius: 50%; border: 1px solid rgba(248, 113, 113, 0.5); color: var(--b-crimson-bright); font-size: 0.72rem; font-weight: 800; }
.help-fix-more { display: inline-flex; align-items: center; gap: 0.35rem; margin-top: 1.1rem; padding-top: 0.9rem; border-top: 1px solid var(--b-line); color: #fff; font-size: 0.9rem; font-weight: 650; text-decoration: none; }
.help-fix-more svg { width: 0.95rem; height: 0.95rem; color: var(--b-crimson-bright); flex: none; }
.help-fix-more:hover { color: var(--b-crimson-bright); }
.help-note { margin: 1.5rem 0 0; padding: 1rem 1.2rem; border-left: 3px solid var(--b-crimson); border-radius: 0 0.8rem 0.8rem 0; background: rgba(255, 255, 255, 0.03); color: var(--b-soft); line-height: 1.6; }
.help-note a { color: #fff; }

/* ---------- What to send ---------- */
.help-send { background: radial-gradient(55% 70% at 100% 50%, rgba(220, 38, 38, 0.12), transparent 70%); }
.help-send-grid { display: grid; gap: clamp(2rem, 4vw, 3.5rem); align-items: center; }
@media (min-width: 960px) { .help-send-grid { grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); } }
.help-send-list { margin: 1.5rem 0 0; padding: 0; list-style: none; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 0.85rem 1.25rem; }
@media (max-width: 559px) { .help-send-list { grid-template-columns: 1fr; } }
.help-send-list li { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 0.6rem; }
.help-send-list svg { width: 1.15rem; height: 1.15rem; margin-top: 0.15rem; color: var(--b-crimson-bright); }
.help-send-list strong { display: block; color: #fff; }
.help-send-list span span, .help-send-list li > span { color: var(--b-muted); font-size: 0.93rem; line-height: 1.5; }
.help-warn { display: flex; gap: 0.6rem; align-items: flex-start; margin: 1.5rem 0 0; padding: 0.9rem 1.1rem; border: 1px solid rgba(248, 113, 113, 0.35); border-radius: 0.9rem; background: rgba(127, 29, 29, 0.22); color: #fecaca; font-size: 0.93rem; line-height: 1.5; }
.help-warn svg { width: 1.15rem; height: 1.15rem; flex: none; margin-top: 0.1rem; }
.help-chat { border: 1px solid rgba(255, 255, 255, 0.12); border-radius: calc(var(--b-radius) * 1.2); overflow: hidden; background: linear-gradient(180deg, #16161b, #0e0e13); box-shadow: var(--b-shadow); }
.help-chat-top { display: flex; align-items: center; gap: 0.8rem; padding: 1rem 1.2rem; border-bottom: 1px solid var(--b-line); background: rgba(255, 255, 255, 0.03); }
.help-chat-avatar { display: grid; place-items: center; width: 2.6rem; height: 2.6rem; border-radius: 50%; background: rgba(220, 38, 38, 0.14); }
.help-chat-avatar .brand-mark { width: 1.5rem; height: 1.5rem; }
.help-chat-top strong { display: block; color: #fff; }
.help-chat-top small { color: #4ade80; font-size: 0.8rem; }
.help-chat-body { display: grid; gap: 0.8rem; padding: 1.25rem; background: radial-gradient(80% 60% at 0% 100%, rgba(220, 38, 38, 0.08), transparent 70%); }
.help-bubble { margin: 0; max-width: 88%; padding: 0.85rem 1rem; border-radius: 1rem 1rem 1rem 0.3rem; background: rgba(255, 255, 255, 0.06); color: #e4e4e7; font-size: 0.93rem; line-height: 1.55; }
.help-bubble.is-me { justify-self: end; border-radius: 1rem 1rem 0.3rem 1rem; background: linear-gradient(135deg, rgba(220, 38, 38, 0.9), rgba(153, 27, 27, 0.9)); color: #fff; }
.help-bubble-label { display: block; margin-bottom: 0.35rem; font-size: 0.7rem; font-weight: 800; letter-spacing: 0.12em; text-transform: uppercase; color: #fecaca; }
.help-chat-actions { display: grid; gap: 0.7rem; padding: 1.1rem 1.25rem 1.3rem; border-top: 1px solid var(--b-line); }
.help-chat-actions .button-primary { justify-content: center; }
.help-chat-actions p { margin: 0; font-size: 0.9rem; color: var(--b-muted); text-align: center; overflow-wrap: anywhere; }

/* ---------- Routes table ---------- */
.help-table-wrap { overflow-x: auto; border: 1px solid var(--b-line); border-radius: var(--b-radius); background: var(--b-grad-panel); }
.help-table { width: 100%; border-collapse: collapse; }
.help-table th, .help-table td { padding: 1rem 1.25rem; text-align: left; border-bottom: 1px solid var(--b-line); vertical-align: top; }
.help-table tbody tr:last-child th, .help-table tbody tr:last-child td { border-bottom: 0; }
.help-table thead th { font-size: 0.76rem; font-weight: 800; letter-spacing: 0.13em; text-transform: uppercase; color: var(--b-muted); background: rgba(255, 255, 255, 0.025); }
.help-table tbody th { color: #fff; font-weight: 700; }
.help-table td { color: var(--b-soft); }
.help-table td:nth-child(2) { color: var(--b-crimson-bright); font-weight: 650; }
@media (max-width: 639px) {
  .help-table thead { display: none; }
  .help-table, .help-table tbody, .help-table tr, .help-table th, .help-table td { display: block; }
  .help-table tr { padding: 0.9rem 1.1rem; border-bottom: 1px solid var(--b-line); }
  .help-table tbody tr:last-child { border-bottom: 0; }
  .help-table th, .help-table td { padding: 0.15rem 0; border: 0; }
}

/* ---------- Billing ---------- */
.help-billing { background: radial-gradient(50% 60% at 0% 100%, rgba(220, 38, 38, 0.1), transparent 70%); }
.help-money { display: flex; flex-direction: column; }
.help-money > p { flex: 1; }
.help-money-link { display: inline-flex; align-items: center; gap: 0.35rem; margin-top: 1.1rem; color: #fff; font-weight: 700; text-decoration: none; }
.help-money-link svg { width: 1rem; height: 1rem; color: var(--b-crimson-bright); }
.help-money-link:hover { color: var(--b-crimson-bright); }

/* ---------- Habits ---------- */
.help-habit-list { margin: 0; padding: 0; list-style: none; }
.help-habit { display: flex; align-items: center; gap: 1rem; padding: 1.1rem 1.25rem; border: 1px solid var(--b-line); border-radius: var(--b-radius); background: var(--b-grad-panel); color: #e4e4e7; line-height: 1.5; }
.help-habit .p10-card-icon { margin: 0; flex: none; }

/* ---------- Guides ---------- */
.help-guides { background: radial-gradient(60% 50% at 100% 100%, rgba(220, 38, 38, 0.1), transparent 70%); }
.help-chips-label { margin: 0 0 0.8rem; font-size: 0.76rem; font-weight: 800; letter-spacing: 0.14em; text-transform: uppercase; color: var(--b-muted); }
.help-chips + .help-chips-label { margin-top: 1.75rem; }

/* ---------- FAQ ---------- */
.help-faq-list { max-width: 60rem; margin-inline: auto; display: grid; gap: 0.7rem; }
.help-faq-item { border: 1px solid var(--b-line); border-radius: 1rem; background: var(--b-grad-panel); }
.help-faq-item[open] { border-color: rgba(248, 113, 113, 0.35); }
.help-faq-item summary { display: flex; align-items: center; justify-content: space-between; gap: 1rem; padding: 1.1rem 1.3rem; cursor: pointer; list-style: none; }
.help-faq-item summary::-webkit-details-marker { display: none; }
.help-faq-item summary h3 { margin: 0; font-size: 1.04rem; line-height: 1.4; color: #fff; font-weight: 700; }
.help-faq-toggle { position: relative; flex: none; width: 1.8rem; height: 1.8rem; border-radius: 50%; border: 1px solid var(--b-line-strong); }
.help-faq-toggle::before, .help-faq-toggle::after { content: ""; position: absolute; left: 50%; top: 50%; width: 0.7rem; height: 2px; margin: -1px 0 0 -0.35rem; background: var(--b-crimson-bright); transition: transform 0.2s; }
.help-faq-toggle::after { transform: rotate(90deg); }
.help-faq-item[open] .help-faq-toggle::after { transform: rotate(0deg); }
.help-faq-answer { padding: 0 1.3rem 1.2rem; }
.help-faq-answer p { margin: 0; color: var(--b-soft); line-height: 1.7; }
.help-faq-answer a, .help-head-link { color: #fff; }

/* ---------- Final CTA ---------- */
.help-cta { background: radial-gradient(70% 120% at 100% 0%, rgba(220, 38, 38, 0.32), transparent 60%), radial-gradient(50% 90% at 0% 100%, rgba(127, 29, 29, 0.35), transparent 70%), var(--b-charcoal); }
.help-cta .eyebrow { margin: 0 0 0.6rem; }
@media (min-width: 900px) { .help-cta .p10-actions { flex-direction: column; align-items: stretch; } .help-cta .p10-actions > * { justify-content: center; } }
.help-panel-title, .help-subhead, .help-cta h2 { font-weight: 760; }
.help-panel.is-accent { display: flex; flex-direction: column; }
.help-panel.is-accent .help-reset { flex: 1; align-content: space-evenly; }
.help-band-grid strong { font-size: clamp(1.2rem, 0.85rem + 1.3vw, 2rem); white-space: nowrap; }
@media (max-width: 479px) { .help-route-value .email-link { font-size: 0.82rem; overflow-wrap: normal; word-break: normal; } .help-route { padding: 0.85rem; gap: 0.75rem; } }
@media (min-width: 1024px) and (max-width: 1279px) {
  .help-route { grid-template-columns: auto minmax(0, 1fr); padding: 0.85rem; }
  .help-route-go { grid-column: 2; justify-self: start; }
  .help-route-value .email-link { font-size: 0.84rem; overflow-wrap: normal; }
  .help-route-label { letter-spacing: 0.08em; }
}